Tandem College Pty Ltd trading as Minerva College, is a Registered Training Organisation with responsibility for delivering vocational education and training. Tandem College Pty Ltd collects and stores personal information on our students. Tandem College Pty Ltd complies with the Privacy Act 1988 (Commonwealth). This policy describes how Tandem College Pty Ltd collects, manages, uses, discloses, protects, and disposes of personal information in accordance with the thirteen Australian Privacy Principles outlined in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Tandem College Pty Ltd is an approved Registered Training Organisation by the Australian Skills Quality Authority, RTO number 90284. This registration is issued under the authority of the National Vocational Education and Training Regulator Act 2011. This legislation requires Tandem College Pty Ltd to collect personal and sensitive information from its students. This requirement is specified in the Data Provision Requirements 2011 which is one of four legislative instruments that Tandem College Pty Ltd must comply with as a condition of its registration.
The date provision requirements require Tandem College Pty Ltd to collect data from students in accordance with the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS). This is a complex information standard that defines information about who the student is, where the training is delivered and what they are studying. The Standards for Registered Training Organisations require Tandem College Pty Ltd to retain and store this information for up to 30 years and to report training activity to government agencies in accordance with mandatory reporting requirements. Together these requirements form a statutory obligation to collect, store and report information of any student participating in nationally accredited training.
Tandem College Pty Ltd collects personal information, either directly or indirectly, that is reasonably necessary for, or directly related to its delivery of the services it offers. Some of the information collected may be regarded as ‘sensitive’ as defined by the Privacy Act. In broad terms the kinds of personal information and purposes for which it is collected are:
Personal information collected by Tandem College Pty Ltd that may be regarded as ‘sensitive’ under the Privacy Act includes:
If Tandem College Pty Ltd should receive unsolicited personal information, it will be treated and managed according to the Australian Privacy Principles.
Tandem College Pty Ltd aims to notify individuals of the collection of their personal information before, or at the time of collection, or as quickly as possible thereafter. Notifications are usually in writing, but may be verbal for telephone help-desk services, or research conducted by telephone interview.
Tandem College Pty Ltd does not disclose personal information other than for the purpose for which it was collected, or an individual has consented to a secondary purpose, or an individual would reasonably expect this (such as receiving communications about upcoming events), or if required by law.
Tandem College Pty Ltd may share personal information with the Commonwealth government in accordance with Commonwealth contractual obligations. In these circumstances Tandem College Pty Ltd will take reasonable steps to inform and seek consent from the individuals concerned and take all reasonable steps to ensure that the recipient handles the personal information according to the Australian Privacy Principles.
Tandem College Pty Ltd does not sell its mailing lists to third-parties for marketing purposes.
Tandem College Pty Ltd does not disclose personal information to overseas recipients. While people around the world can access material published on our website, no statistical or research publications contain identifiable personal information.
Tandem College Pty Ltd endeavors to ensure the personal information it collects and uses or discloses is accurate, up to date, complete and relevant. Tandem College Pty Ltd routinely updates the information held in its customer relationship management system. In addition, Tandem College Pty Ltd will periodically check with stakeholders to see if their personal contact details have changed.
Individuals may, subject to the exceptions prescribed by the Australian Privacy Principles, request access to and correction of their personal information where this is collected directly from individuals by Tandem College Pty Ltd.
Tandem College Pty Ltd does not charge for giving access to or for correcting personal information. Requests for access to or correction of personal information should be made in writing. Requests will be answered within 14 business days.
Personal information is held in electronic and paper format:
Tandem College Pty Ltd retains personal information for up to 30 years. When personal information is no longer necessary for Tandem College Pty Ltd’s business functions, and it is lawful to do so, Tandem College Pty Ltd destroys the information.
Tandem College Pty Ltd takes active steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Complaints or concerns about Tandem College Pty Ltd’s management of personal information should be directed in writing to Tandem College Pty Ltd’s Chief Executive Officer. Tandem College Pty Ltd will respond in writing within 14 business days.